info@blue.net.au
 

 

 

 

 

FAQ



Which devices are supported by the iBurst™ system e.g. laptops, desktops, handhelds?
Which operating systems does the iBurst system support?
Can I use the iBurst system in other countries?
How can I share my iBurst connection with others?
What is unique about the iBurst system?
Where does it work (what is the coverage)?
How do I find out if my area is covered?
How fast is it ?
How does the iBurst service improve productivity?
How does the iBurst service compare with 2.5G/GPRS?
How does the iBurst service compare with WiFi (Wireless LAN, 802.11)?
How does the iBurst service compare with other wide-area wireless broadband services?
How does the iBurst service compare with 3G?
What is the range of an iBurst base station?
What does the iBurst desktop modem weigh?
How much power will the iBurst modem use on my laptop?


Which devices are supported by the iBurst™ system e.g. laptops, desktops, handhelds?

Initially the iBurst service will be available via an iBurst "Access Card" (PCMCIA) for laptops.

In February 2004 it will be available via an iBurst "Access Bridge" desktop modem for fixed setups.

Also in February, it is anticipated the iBurst service will be available to Pocket PC devices via the iBurst Access Card.

In future iBurst communication will be available via compact flash cards and also embedded in devices.



Which operating systems does the iBurst system support?

The iBurst system works with Windows 98 SE, XP and 2000.

It also works with Mac version X or later and Linux.



Can I use the iBurst system in other countries?

Currently the iBurst system is only available commercially in Australia but there are several locations throughout the world where networks are being established.

Visit the ArrayComm site for more information on these.
http://www.arraycomm.com/gpm/gpm.htm



How can I share my iBurst connection with others?

It is possible to use the desktop modem to provide a broadband link to a local network which may be a traditional wired LAN or a wireless LAN using an 802.11 access point.

With this configuration it will be possible to have multiple devices sharing a single iBurst connection. Due to the likely increased usage there will be a premium charged for this mode of operation over a typical single user account.



What is unique about the iBurst system?

The iBurst system combines the three characteristics of:

* High speed
* High mobility
* Low cost

Previously there have been several technologies that provide one or two of these (e.g. DSL: high speed, low cost but low mobility; 3G: High speed, high mobility but high cost) but iBurst is the first technology to provide all three.



Where does it work (what is the coverage)?

The coverage of the service is expanding over time as we carry out our rapid rollout of the service. The iBurst service was commercially launched with coverage of the CBD and surrounds of Sydney.

Subsequent rollout will extend the Sydney coverage as well as establish coverage in Melbourne, Brisbane and Canberra during 2004. Other capitals will follow in 2005.

For more information go to our web site and select the “Get iBurst” link then “Network Coverage”.
http://www.iburst.com.au



How do I find out if my area is covered?

Go to our web site and select the “Get iBurst” link then “Network Coverage”.
http://www.iburst.com.au



How fast is it ?

Under ideal conditions the iBurst system can download (data to you) at up to 1 megabits per second (Mbps) and upload (data from you) at up to 345 kilobits per second (Kbps) (which is also .345 Mbps).

The degree to which these maximum speeds are attained depends on the quality of the signal which is influenced by several factors:

* The distance you are from the nearest base station
* Whether there are obstructions between you and the base station
* How many other people are connected via your base station
* The speed at which you are travelling

Additionally, the speed of access is greatly influenced by all the normal Internet factors such as the speed of the server you are communicating with and the speed and usage levels of the links that the communication is going over.



How does the iBurst service improve productivity?

The iBurst service helps productivity in many ways including:

* The mobility of the system means that you can be fully productive no matter where you are, whether in the office or out in the field. You need not waste time returning to the office to perform transactions or update data, all facilities are at your finger tips no matter where you are at the time.
* Similarly, the mobility of the iBurst service means that there is no downtime, except when you want it. If you commute for long periods, iBurst can keep you fully productive for this period, freeing up time in their day for other activities,
* A high speed connection to your company network and the Internet dramatically broadens the amount of information and services you can call upon in the field. A laptop used offline with only local data to work with cannot help in unforeseen circumstances. For example, if you are visiting a client and cannot find their office, you can look at the client’s web site to check the address and go to an online mapping site to get a map to direct you to the location.


How does the iBurst service compare with 2.5G/GPRS?

2.5G and GPRS are terms used for the data service delivered over standard mobile phone networks. These are significantly slower (20 to 30 Kbps) and more expensive than the iBurst service.



How does the iBurst service compare with WiFi (Wireless LAN, 802.11)?

WiFi is an extremely useful technology for providing localised wireless connectivity for a group of related users. In the scenario of an office or a home environment it is ideal.

However, it does not work well with wide area, public communications access. This is firstly due to its range of up to 100 meters, limiting it generally to one premises such as an office or a café.

Authorising users for access is another impediment. Due to the haphazard way WiFi public access points are being deployed, allowing for a user to identify themselves and pay for the service is proving to be a severe challenge for service providers and results in great inconvenience for the user.

In contrast, iBurst has much greater range and thus blankets entire metropolitan areas so the customer can expect coverage where they are rather than have to seek out hotspot locations. Billing is centralised and standardised as the network is being run and coordinated by one company for the entire country.



How does the iBurst service compare with other wide-area wireless broadband services?

Currently the iBurst service is the only mobile wireless broadband provider in Australia.

There are other wireless broadband providers in the market, but they are only offer fixed services. This means that their customers cannot be on the move while connected. Further, their base stations cannot hand-off users to balance load between them.

In addition, due to the iBurst technology and the frequency it operates at, you can expect better coverage at greater distances, even indoors, than the other services.



How does the iBurst service compare with 3G?

3G is the mobile data service for the next generation of mobile phone network. Currently there is only one provider of this service, namely “3”.

3G is theoretically faster than 2.5G but generally not significantly faster.

As with 2.5G, the data is more expensive than data over the iBurst service and, due to the newness of this technology, the initial services and devices are proving to be quite unstable.



What is the range of an iBurst base station?

An iBurst base station’s range extends from approximately 3 km in built up or hilly areas with lots of clutter, to approximately 13 km in ideal conditions such as water or flat land.



What does the iBurst desktop modem weigh?

600 grams.



How much power will the iBurst modem use on my laptop?

The iBurst modem power usage is comparable to that of a WiFi device. Power consumption is dependant on the following factors:

* Level of activity – there is less power consumed when the system is idle
* Direction of data – there is less power consumed receiving data than sending it
* Signal strength – there is less power consumed when within good coverage